Former White House CIO Theresa Payton. Photo: Cybercrime Magazine.

Former White House CIO Offers Tips For Collecting Feedback On Your Security Program

Customer Service Feedback: CISOs Need It Too

Di Freeze, Managing Editor

Northport, N.Y. – Jul. 30, 2019

Theresa Payton is a globetrotting cybersecurity CEO, author, keynote speaker, and actress. Her company, Fortalice Solutions — a cybersecurity intelligence and operations provider — has been on the front lines of hundreds of incident responses.

This week, Theresa shares her insights about getting formalized feedback on how your security program is impacting the business. She gives tips on establishing a governance framework and setting up a process for actively collecting quantitative and qualitative feedback, whether you’re an internal CISO of your own company or a CISO at a security consulting firm or a product firm consulting with other companies. 

First, decide what kind of questions to ask. Then decide if you want to do this in customer focus group roundtables, via email, or via survey.

Once you’ve found a method, be sure to follow that method. Then, track the good, the bad, and the ugly. 

Each time you get a set of feedback, report on the status of the feedback and what you did with it. 

Watch Theresa’s short video to learn more. 

Stay tuned for more cyber lessons from Theresa! Until next time, be safe out there.

Theresa Payton Archives

Di Freeze is Managing Editor at Cybersecurity Ventures.